Privacy & Policy

 

This privacy policy sets out how Annam Foods uses and protects any information that you give Annams when you use this website.

Annams  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in Indian Privacy Law and Information Security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

WHAT WE COLLECT

We may collect the following information:

Your First Name and Last Name
Contact information including email address and phone number
Area/Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

For Internal record keeping.
We may use the information to improve our products and delivery services effectively.
To personalize user’s experience and to allow us to deliver the type of content and products in which you are most interested.
To quickly process your transactions without any issues.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided at the time of registration or your first purchase.
Security

We are fully committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW DO WE PROTECT VISITOR INFORMATION?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

WE USE REGULAR MALWARE SCANNING.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All payment transactions are processed through a gateway provider and are not stored or processed on our servers.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

We will not use your personal information for direct marketing purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to annamsfoods@gmail.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Refund Policy
In case of any payment failures and charges incurred, a refund will be automatically routed through the payment gateway and will be credited to the source account in 3-4 business days.
If the ordered items are damaged or lost during transit, the entire amount paid for the individual product(s) or in case the entire parcel in case of lost, then the amount paid by the customer will be refunded to the used account.
If the customer is not satisfied with the quality of the product, post the examination of the product, a refund may be given or declined and this is a complete discretion of  Annam’s

CONTACT US

If there are any questions regarding this privacy policy you may contact us using the information below:

Annams
Address:
25, Venkatrangam 2nd lane, 
Triplicane, Chennai - 600 005
E-Mail ID:  annamsfoods@gmail.com