NOTE:

In all the below cases, the products will be returned to us either through our courier partner or to our delivery executive depending on the delivery location. The pickup for which will be scheduled by us.

1) What if delivery of the order is delayed beyond the given timeline?

Chennai orders: Order will be arranged for delivery on the 2nd business day. If it gets delayed beyond that order amount will be refunded as loyalty points.

Non-Chennai orders: Only the dispatch date can be assured by annamfood.in. With respect to delivery (please find our delivery timeline) if it is beyond the mentioned delivery time, the issue will be raised with our courier partner and delivery will be arranged in 24-48hrs. If it gets delayed further, reshipment will be processed.

2) What if the product is out of stock?
Information will be provided about the same and the product amount will be refunded as loyalty points.

3) How will I get my refund?
Refunds related to any order will be evaluated and will be issued as loyalty points which can be redeemed as store credit to place the subsequent order.

4) What if the items I have received are damaged?
Damages will be verified based on photographs of corresponding products shared by you. Based on the evaluation, the refund will be issued as loyalty points.

5) Is it possible for me to get the money refunded?
No, the refund will only be issued as loyalty points.

6) What if an item is missed out?
You will be notified well in advance regarding the missed out products. Apart from this, if there is a discrepancy in the order, it will be verified with the photographs of the products received against the photograph of the physical invoice attached along with your order.

7) What if I have a quality complaint?
The details regarding the quality complaint must be explained clearly to our customer support executive and the refund is clearly subjected to the management’s decision.

8) How long will it take for me to get my refund?
Anywhere between 48-72 business hours from the date of delivery.

9) How long do I have to report a complaint regarding a product?
Any complaint needs to be raised within 24 hours from the date of delivery.